Responsible gambling

Responsible Gaming at Chances Courtenay

Chances Courtenay is committed to providing a safe and responsible gaming environment for all its patrons. As part of our ongoing efforts, we have implemented various tools and resources aimed at promoting healthy gaming habits.

Self-Exclusion Program

We understand that problem gambling can affect anyone, regardless of their background or circumstances. Our self-exclusion program allows players to voluntarily exclude themselves from participating in gaming activities for a specified period of time. This can be done by contacting our customer service team and providing your name, date of birth, and contact information.

Personal Limits

To help you manage your gaming sessions more effectively, we offer the ability to set personal limits on your spending and playing habits. You can do this by contacting our customer service team or visiting a designated staff member at any of our cashiers or slot machines.

Reality-Check Messaging

Our reality-check messaging system provides regular reminders about the time spent gaming and money wagered. This feature is designed to help you stay aware of your gaming activity and prevent excessive participation.

On-Site Support

Chances Casino Comox has dedicated GameSense advisors available on-site to provide information, support, and guidance on responsible gaming practices. These trained professionals are here to assist you in making informed decisions about your gaming activities.

Responsible Gaming Partnerships

We have partnered with several organizations that specialize in providing education and resources for problem gambling and mental health issues. Our goal is to promote awareness of these issues and provide our patrons with the necessary tools and support to maintain healthy gaming habits.

Remember, responsible gaming is a shared responsibility among operators, regulators, and players alike. By working together, we can create a safe and enjoyable environment that promotes fair play and responsible behavior.

Additional Resources

For more information on problem gambling resources or if you need assistance, please visit our Responsible Gaming page or speak to one of our GameSense advisors during your next gaming session.